Delta Air Lines travel tips

Good morning from Skift. It’s Thursday, November 17. Here’s what you need to know about the business of travel today.

It’s not often that travelers have something to look forward to at Newark Liberty International Airport. The new $2.7 billion Terminal A will open in December, the latest in a series of major airport projects opening around the U.S. this year.

Delta Air Lines has been directing more investment at enhancing what its customers experience at airports, and it relies on customer sentiment surveys to guide its progress.

United Airlines, Alcohol Wipes and Finding New Customer Touch Points: Some passengers want to talk to people. Some do not. United Airlines wants make sure they all have a choice.

Delta Introduces First Used Boeing 737 as Pilot Shortage Hinders Regional Recovery: Delta is rushing to get used Boeing 737s in the air as the pilot shortage keeps some regional jets grounded. But some customers may be disappointed with the onboard experience.

Good morning from Skift. It’s Tuesday, November 29. Here’s what you need to know about the business of travel today.

Good morning from Skift. It’s Friday, January 6, and here’s what you need to know about the business of travel today.

Delta Air Lines CEO Ed Bastian made a call to action for more funding and investment in the U.S. air traffic control system after an outage Wednesday disrupted more than 11,000 flights across the country.

In-person events and conferences are set to drive corporate travel’s recovery throughout 2023, as employees look for more human connections.

Delta Air Lines is striving to boost its customer satisfaction scores, and the effort is led by Allison Ausband, executive vice president and chief customer experience officer. Ausband oversees about 60,000 workers in Delta’s airport customer service, in-flight service, and reservations and customer care divisions.

Southwest Airlines will pay a dividend to its shareholders of record as of January 10, 2023. This may not seem like a notable move for a carrier that has paid dividends for most of 50-plus year existence but it is: Southwest will be the first U.S. airline to resume shareholder returns since the pandemic.

“We’re not a WeWork,” the boss of Delta Air Lines’ Sky Clubs once famously said, as the airline began capping the amount of time passengers could stay in its airport lounges.

Delta Air Lines is finally doing it. The airline will make good on its promise to make in-flight Wi-Fi free to all passengers in February.

In hindsight, we should have known the mess that was air travel in 2022 was coming. Airlines kicked off the year canceling tens of thousands of flights amid the surge in Omicron variant cases that kept crews at home, and travelers — unfortunately — on the ground.

Good morning from Skift. It’s Monday, January 16. Here’s what you need to know about the business of travel today.

The Lufthansa Group has made an offer to buy a 40 percent stake in Italy’s state-owned ITA Airways, it said Wednesday. The bid comes after a multi-year process, or “beauty contest” as it has been called, to find a strategic partner for ITA, and a dramatic change of fortune for Lufthansa after being counted out last August.

U.S. and European airlines will benefit from pent-up demand for travel to China after its recent border reopening, but route approvals, fresh Covid-19 testing rules and not enough large aircraft remain barriers to rising sales, analysts and industry officials say.

Just half of companies located in North America are seeing international bookings recover to their pre-pandemic levels, according to a new poll.

Delta Air Lines will give its non-union staff, including flight attendants but not pilots, a 5 percent pay raise this April. The move, as CEO Ed Bastian put it in a memo Tuesday, was “well earned” by staff after a challenging 2022.

President Joe Biden on Tuesday called on U.S. airlines to follow American Airlines in committing to eliminating family seating fees as part of their customer service plans.

Pilots at Delta Air Lines overwhelmingly approved a new accord with up to 34 percent pay increases on Wednesday.