Delta travel tips

Delta Air Lines hit a nerve with loyal fliers, arguably its most important customer bases, when it upended elite status qualification in its SkyMiles loyalty program last month. Customers provided the carrier with ample feedback of what CEO Ed Bastian described as a “360 [degree] view” of the controversial changes.

Delta Air Lines will announce tweaks to the overhaul of its SkyMiles frequent flyer program "in the coming days," CEO Ed Bastian said on Thursday.

Delta, United, and American Airlines are three of the biggest airlines – not just in the United States but also globally.

A man has been sentenced to five years in prison after being found guilty of assaulting a 13-year-old girl on a red-eye Delta flight after the lights were dimmed and other passengers fell asleep in June 2022.

Delta Air Lines angered a lot of its customers last month when it announced sweeping changes to its SkyMiles loyalty program.

Aeromexico announced a major U.S. expansion, revealing plans to add a whopping 17 new cross-border routes.

Call me a disgruntled Delta Diamond ... well, almost a Diamond.

Hot on the heels of releasing its new domestic schedule—which includes connections to a slew of cities known for their access to the outdoors—Delta Air Lines has announced its updated lineup of transatlantic flights for summer 2024, complete with routes not flown in years.

Delta Air Lines announced that some of the recent changes to the carrier’s loyalty program would be rolled back after travelers voiced their displeasure.

Just days after announcing plans for its largest-ever schedule for flights from the U.S. to Europe next year, Delta Air Lines revealed it would cut flights to six major cities in the coming months, starting in October.

In what was Delta Air Lines’ first public statement since a September 13 press release presented the Atlanta-based carrier’s revamped SkyMiles loyalty program and lounge access policy, Delta chief executive Ed Bastian this week said the airline plans to make “modifications” to the changes.

Loyalty is strong. But loyalty is fragile.

Delta Air Lines will make “modifications” to its SkyMiles frequent flier program after receiving negative feedback from customers to changes it announced this month, the company’s chief executive, Ed Bastian, said this week.

The head of Delta Air Lines said the carrier is rethinking the changes to its loyalty program for next year, admitting it may have gone “too far.”

Speaking this week in Atlanta, Delta CEO Ed Bastian said the airline would soon revise the changes to the Delta Skymiles loyalty program announced earlier this month. 

In his first public comments since changes to his airline's frequent flyer program outraged scores of loyalists, Delta Air Lines CEO Ed Bastian admitted that the airline may have overdone the changes, alienating some customers.

The chief digital officer of Delta Air Lines sees the latest advancements of AI as a way to connect the historically fragmented customer experience. 

JetBlue on Tuesday became the latest airline to agree to status match for Delta Air Lines customers after the carrier changed how passengers can earn status for next year.

Frequent flyers are livid over Delta Air Lines' changes to its SkyMiles program — and other airlines see an opportunity. Over the weekend, Alaska Airlines announced a status match for Delta deserters.

After Delta Air Lines made drastically unpopular changes to its loyalty program this month, a rival carrier is swooping in with an enticing offer.

Alaska Airlines is matching status of disgruntled Delta Air Lines frequent fliers as the airline recently changed its loyalty program.