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25.06.2024 - 12:13 / skift.com / Delta Air Lines / Delta I (I) / United Airlines / Claude Roussel / Meghna Maharishi
First-class Delta flyers out of New York’s JFK now have a new premium perk: A lounge that’s just for them.
Delta debuted its Delta One Lounge at JFK on Tuesday as part of its bid to cater to premium travelers. And this nearly 40,000 square feet premium lounge is not a typical one. Located at JFK’s terminal 4, the Delta One lounge boasts an array of luxury services, ranging from shoe shining to scalp massages. The lounge also includes a full service restaurant, massage chairs and nap pods.
The carrier plans to open similar, but much smaller, versions of the lounge at airports in Boston and Los Angeles.
Delta’s newest lounge also has stricter entry requirements. Only those with a Delta One ticket, or a similar ticket on a partner airline, can enter the lounge. Those equivalent tickets include Air France’s La Premiere and business class (for long-haul flights only), LATAM premium business class, KLM business class, Korean Air First Class and Prestige Class and Virgin Atlantic Upper Class.
Flyers who are also Delta 360 members can access the lounge. Delta 360 is the carrier’s invite-only membership for its top SkyMiles members. Criteria Delta considers for an invite includes overall flight activity, premium product purchases and spending on Delta’s American Express cards, according to the airline’s website.
Here is a list of the amenities at the Delta One lounge:
Delta’s push into premium travel comes as the airline has dealt with overcrowded lounges since the pandemic. The overcrowding resulted mostly from high post-Covid travel demand. Travelers have also been spending more on premium cabins, reaching elite status and receiving credit card benefits.
For a long time, Delta also didn’t have a lounge that was just dedicated to business and first-class travelers. Now, Delta joins its biggest competitors, United and American, in offering a premium lounge.
The carrier is also curbing access to its SkyClubs for holders of an American Express Platinum Card or a Delta Reserve American Express starting in 2025. Starting this year, passengers who have one of the American Express credit cards but also booked a basic economy ticket won’t get lounge access, either. These restrictions don’t apply to Delta One lounge access.
Claude Roussel, vice president of Delta SkyClubs and lounge experience, said that the new lounge should resolve the overcrowding at JFK.
“We were very busy in our big [SkyClub] until now,” he said. “When we open this, all that Delta One business is gonna come from the SkyClub. It’s gonna be here, which is gonna balance our business.”
Roussel said he expects the lounge to have a healthy mix of business and premium leisure travelers. The carrier is currently experiencing a business travel
Welcome back to our Saturday edition! Eating healthy just got a lot easier. A longevity expert says two pantry staples are actually the cornerstone of a hearty diet.
Spanning nearly 40,000-square-feet, Delta Air Lines’ newest lounge at John F. Kennedy International Airport (JFK) in New York has some seriously swanky perks, ranging from a shoe-shining service and zero-gravity massage chairs to an outdoor terrace and a full-service restaurant.
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