Sustainable hotel group Koncept Hotels appoints Apaleo to supercharge automation

05.12.2023 - 08:42 / traveldailynews.com / Theodore Koumelis

Since appointing Apaleo, Koncept Hotels has benefitted from limitless flexibility to create its preferred property management tech stack. Apaleo’s API-first MACH architecture empowers property managers to seamlessly integrate a diverse range of best-in-breed third-party applications, ensuring continuous customisation and modernisation.

MUNICH – Apaleo, the open property management platform for hospitality, has been appointed by Koncept Hotels to hardwire automation into its guest journey and operations.

Established in 2017, the holistically sustainable hotel group is at the forefront of the hotel industry’s transformation, offering a digitised, self-service hotel concept with a focus on sustainable business practices. It operates six properties in Germany and Switzerland, welcoming over 100,000 guests annually.

Koncept Hotels’ staffless operating model was rooted in a desire to overcome the industry’s labour shortage and combat the sector’s contribution to climate change. To help achieve its mission, the company needed a modern platform to replace its existing property management software, automate operational processes and support its movement into multi-property management.

Sabine Schrempp, Revenue & Capacity Manager at Koncept Hotels, said: “Transitioning to Apaleo has been a game-changer, giving us the freedom and flexibility to really determine what works for us. It’s been a learning curve, identifying pain points and refining automations, and the impact it’s had on our workflows is undeniable.

“Apaleo has enabled us to make significant strides in automating our processes. With our previous PMS, staff and night auditors had to manage each booking manually. Now, reservations are automated, smooth and easy to manage. A huge success for us has been in payment processing, which is a crucial element for our digital operations. Payments and invoicing are now 100% automated, meaning we no longer have to think about them. That’s been a huge win for us.”

Transitioning from its previous all-in-one PMS to Apaleo was easy thanks to Apaleo’s dedicated Customer Success team. A dedicated Customer Success Manager handled the onboarding process and the hotel group benefits from 24/7 support whenever needed.

Apaleo’s API-first approach has also empowered the hotel group to foster an environment of experimentation and collaboration among staff to continually refine its operations.

“There are no limitations – only endless possibilities,” continued Sabine. “We now operate a ‘test and iterate’ approach to innovation. The team shares ideas and trends in a WhatsApp group, and the very next day we’re able to test it with no-code and low-code automation, thanks to Apaleo’s integration with Make.com. It means we’re never