Western Europe’s most populous country doesn’t always spring to mind as a low-cost destination. However, in a place this big and diverse, there will always be a smarter way to spend your euros.
27.07.2023 - 18:17 / smartertravel.com
Looking for a lodging option with more than just a comfortable bed? The top hotels for customer service in the U.S., according to the new American Customer Satisfaction Index (ACSI), are Hilton and Marriott. Hilton won overall with a customer satisfaction score of 82, followed closely by Marriott at 81, while Marriott’s sleek AC Hotels had a top score of 84.
America’s Top Hotels for Customer ServiceHyatt and Starwood tied for the third spot at 79, followed by Best Western and InterContinental at 77, and La Quinta at 76. The top hotels report marks “all others” at 75, with only Choice (73), Wyndham (70), and Motel 6 (65) scoring below the “all others” group, which consists of smaller chains and independents. The eight top chains account for about half the total U.S. hotel market—a much lower concentration than in the airline sector, where the report notes customers are less satisfied overall than hotel customers.
Related:7 Deceptive Hidden Hotel Fees to AvoidSix of the nine top hotels include their own segmented brands, tailored to some travel styles or price point. Among those smaller brands, top scorers are AC Hotels by Marriott, Hilton Garden Inn, Embassy Suites by Hilton, Hampton by Hilton, and JW Marriott, with scores ranging from 81 to 84. At the bottom are Ramada, Super 8, Quality, Days Inn, and Motel 6, scoring 65 to 67.
Although the data signal that the more upscale brands outscore budget brands, some brands seem to do better than their market position would indicate. The two top brands, AC Hotels and Hilton Garden Inn, are in just the middle-range “upscale” category, and outscore all the “luxury” and “upper midscale” brands. The top “midscale” brand, Candlewood Suites, scores close to the top at 79. Those boast some good value for top hotels.
Related:How to Check for Hidden Cameras in Your Hotel RoomAmong the various factors that contribute to customer satisfaction were “ease of check-in process” and “ease of making a reservation,” which earned scores of 85 and 86. “Room quality” was next at 82; then in-room Internet at 77, and then in-room entertainment at 76. Hotel guests are less satisfied with the chain’s loyalty program, amenities, and food service, at 74.
Hotels in general ranked 32nd among the 44 industries that ACSI covers, scoring 78. By comparison, Televisions and video players score a top 85, Internet service providers and subscription television services score a bottom 64, and airlines score a low 73 tied along with, among others, the Post Office.
ACSI is a highly regarded source of data on customer satisfaction. You can view the full 2018 report here.
More from SmarterTravel: What Matter Most to Travelers on Hotel Review Sites Virgin America Flies Its Final Flight Airfare,Western Europe’s most populous country doesn’t always spring to mind as a low-cost destination. However, in a place this big and diverse, there will always be a smarter way to spend your euros.
Historic heatwaves across the United States have people cranking up A.C.s and guzzling ice-cold lemonade. Now is the time to seek cooler climes and experiences to keep your mind off the scorching weather. From a musical milestone in the east to a crafts showcase in the west, here are four ways to escape the sky-high temperatures.
Acqualina Resort & Residences in Sunny Isles Beach, just north of Miami, is among my favorite properties in the world and one of that’s beloved by my entire family.
If you haven’t heard about the U.K.’s heated debate on cutting ties with the European Union—dubbed a “Brexit”—you certainly will this week. Britons headed to the ballot box on Thursday and made the historic decision to leave the European Union.
OAG, which dubs itself an “air travel intelligence company,” has released its top-10 rankings of the most and least punctual airlines in 2016. The group analyzed 54 million flight records using full-year data from 2016 to compile the list, and for the purposes of the study defined “on-time” as “a flight that arrives or departs within 14 minutes and 59 seconds (under 15 minutes) of its scheduled arrival/departure time.”
With Alaska Airline’s acquisition of Virgin America, it was just a matter of time before Virgin’s loyalty program, Elevate, was terminated and its members folded into Alaska’s Mileage Plan program. In the meantime, the programs were somewhat integrated, allowing reciprocal mileage earning. And beginning on January 9, 2017, Elevate members will be able to convert their points at a 1:1.3 ratio to miles in Mileage Plan, and have their Virgin status matched in Alaska’s program.
If this morning’s reports from the BBC and other sources have it right, the ban on in-cabin laptops will not be extended to include additional flights from Europe to the U.S.
Travel website, Trippy, has put together an awesome infographic showing prices for food, beer, taxis, and hotels in the most and least expensive countries. And the best part is that it updates daily, so you can see the average price of something when you’re planning a trip or once you’re in the destination.
“Best airport” rankings aren’t typically the most helpful in terms of travel planning: If I want to go to Boston, I’m not going to head for Las Vegas instead because its airport is better. But those best airport lists do come in handy in two cases—when you have a choice of airport for your connecting flight, and when you can choose between multiple airports within a single metro area.
Alaska Airlines Mileage Plan is the best of all the U.S. airline loyalty programs, says the U.S. News & World Report, and Marriott Rewards is the best of the large hotel-chain loyalty programs. The annual rankings emphasize benefits for basic members, and scores all loyalty programs on a scale of 1 to 5.
An airport connection (or two) is often the price you pay for service to far-off destinations. Unfortunately, a connection almost always complicates your travel planning, asking you to decide where to connect and how much time to allow for the connection. There’s no easy formula answer to those questions, but there are a few choice airports to try and avoid.
Have you had your eye on an interesting museum but haven’t gotten around to visiting? It’s time to clear your schedule on Saturday, September 22, because nearly 1,500 museums and cultural institutions nationwide will be free and open to the public for one day.