Customer service tips

The CEO of Southwest Airlines issued a statement to customers with new details about actions the company is taking following the debacle in the last week of December. 

Verint provides customer service software to roughly 40 airline clients, among those other verticals. The Long Island, New York-based company is still gaining new airline business, but much of it is coming from existing customers. 

Tech startups involved in the travel industry raised nearly $118 million this week.

Some Airbnb hosts have been complaining that the short-term rental giant abruptly stopped paying them for weeks and even months, often without explanation, and then they got the runaround from customer support agents when trying to resolve the issue.

The hotel industry finally wants to modernize the tech systems it uses to operate. And Oracle Hospitality — which has sold much of the older tech that’s still being used today — is focused on making that shift happen. 

Blaming Twitter for changing its terms and conditions, Air France said on Friday it would stop offering customer support via the social media platform’s direct messages for its accounts worldwide. KLM, a sister brand, has yet to make a similar move.

At the World Travel Catering & Onboard Services Expo (WTCE) in Hamburg this week, dnata – one of the world’s largest air services providers – offered attendees a glimpse into the future of its catering capabilities with a demonstration of its new AI-powered cooking robot.

Hotel executives are the first to admit they’ve been behind the curve with new technology. The problem now is that travelers expect the tech in a hotel to be as good or better than what they have at home.

Amsterdam’s Schiphol Airport will be extending its time slot booking service for security checks.

Looking for a lodging option with more than just a comfortable bed? The top hotels for customer service in the U.S., according to the new American Customer Satisfaction Index (ACSI), are Hilton and Marriott. Hilton won overall with a customer satisfaction score of 82, followed closely by Marriott at 81, while Marriott’s sleek AC Hotels had a top score of 84.

Need to speak to someone at Frontier Airlines? Don’t bother trying to call the airline, as they have recently gotten rid of their customer service phone number.