Chatbot tips

Air Canada was on Wednesday ordered to compensate a passenger who was misled by its online chatbot.

Travel platforms have traditionally prompted users to search with specific queries for flights or hotels. But AI is driving a shift towards conversational search methods, and tour operator TUI is trying to stay ahead of the curve.

Since ChatGPT was released last November, several other well-funded companies have released their own versions in an effort to compete. 

Many companies in the travel industry have shared opinions about how generative AI could affect business, but few so far have implemented the technology.

Good morning from Skift. It’s Wednesday, April 5. Here’s what you need to know about the business of travel today.

Expedia has released the first version of a travel planning chatbot powered by ChatGPT on its mobile app. 

Corporate travel agency Navan aims to expand its market share, using artificial intelligence to its full advantage. 

Saudi Arabia’s Almosafer is piloting the integration of artificial intelligence chatbot ChatGPT, on its mobile booking platforms. The country’s first travel company to test the integration of ChatGPT, Almosafer believes this will enhance the booking experience by providing more tailored responses to customer queries. During the pilot phase, the integrated platform will be introduced to a limited customer base of Almosafer’s consumer segment, where it will be utilized to support customers with their flight search and to aid customers in planning their trip post-booking. Almosafer is testing a voice search function powered by ChatGPT and will enable customers to search for the best flight options in both English and Arabic by simply recording their flight search requests. “The testing of ChatGPT reflects our commitment to constantly enhance our digital platforms and maintain our position at the forefront of technology,” said Muzzammil Ahussain, CEO of Almosafer. Through ChatGPT, Khalid, Almosafer’s virtual travel advisor, will be empowered to become a more holistic travel consultant with the necessary knowledge and expertise. Ahussain added.

Today, we are very excited to announce Ask Skift, the AI chatbot answers engine specializing in the travel industry, here to be of service on your daily work queries. 

We are excited to introduce several new features to our chatbot, Ask Skift, that enhance its capabilities and improve the user experience. First, we have integrated OpenAI functions, allowing Ask Skift to query our content interactively and provide more accurate and comprehensive answers to user questions.

Priceline is gearing up for a busy summer of travel with the introduction of its new AI platform, The announcement comes a day after sister company Booking.com entered the AI game. 

Exactly one year since it went public, Mondee has released an updated version of its travel booking platform to include a mobile app and a generative AI chatbot. 

TUI Group released a ChatGPT-powered chatbot on its UK app, the first of what is expected to be a wave of rollouts that incorporates generative AI into the company’s tech. 

Trip.com was among the first large online travel agencies to release a simple chatbot powered by OpenAI’s ChatGPT.