I only spent four days in Scotland, but I'm desperate to return.
03.10.2023 - 18:57 / travelpulse.com / Claudette Covey
In the aftermath of the pandemic, fulfilling booking requests and obtaining answers to questions from suppliers continues to be nothing if not challenging due to an unprecedented demand for travel.
“The economic reality is that there are severe shortages of excellent local guides in several portions of Europe,” said Richard Turen of Churchill & Turen. “Spain and Portugal are among the hardest hit. Along with that, you have unprecedented demand for FIT services with average spends up considerably. This has meant that many destination management companies (DMCs) are now maintaining minimums to take on new projects."
“The result is that day trips, full-day shore excursions and one- or two-night extended tour stay options are just not profitable enough for DMCs to work on when they have longer more expensive projects to consider," he added.
For independent contractors, the best course of action is “to require minimum spend requirements and to refuse to do one or two-day programs that are no longer going to receive the attention from overseas operators that they once did,” Turen said.
Holly Lombardo of Holly Lombardo Travel, an affiliate of Travel Experts, said DMCs are reaching capacity much further in advance and for longer lengths of time this year.
“I’ve also begun to see that DMCs are eliminating services that were normally included and charging additional fees for services such as restaurant reservations and spa appointments,” she said. “It seems that they are focusing in on what generates revenue and leaving the rest to the agent or traveler. And I can’t say I blame them. Agents who are also at capacity are doing the same.”
September has been particularly challenging, Lombardo said. "I had two bookings I had to hand compile because multiple DMCs were unwilling to take the requests in August for travel in September. I also had another supplier literally cancel a private full-day tour two days prior to service with zero back up. Fortunately, the hotel concierge came to the rescue."
Pam Walker of Walker Adventures, an affiliate of Travel Experts, said that the situation with suppliers continues to be challenging and in some instances and vastly improved in others.
“For example, it is still horrendous to get answers from Italy, the UK and sometimes France,” she said, "while other countries, such as Germany, Croatia and Greece are back to normal and it is easy to get answers.”
Meanwhile, some cruise lines are also lagging when it comes timely responses, said Kim Schott of Adventures Beyond Borders, an affiliate of Travel Experts.
“I am still experiencing issues within the cruise industry with slow response times and hold times of over an hour seeking answers to questions not available on their agent websites or
I only spent four days in Scotland, but I'm desperate to return.
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