Brand USA CEO Chris Thompson to Step Down

International travelers spent $18 billion on travel to, and within the U.S. in July., down by $1.5 billion from its pre-pandemic level, according to the National Travel and Tourism Office’s latest data. Spending on strictly goods and services like recreation, lodging and food totaled $9.7 billion in July 2023.

Good morning from Skift. It’s Wednesday, September 6. Here’s what you need to know about the business of travel today.

With the pandemic now over, what’s the future of tourism? What does the decline of full-time office employees mean for tourism and business travel? Why hasn’t U.S. solved its visa delay mess? We’ll discuss these topics with the executives of NYC Tourism+Conventions, U.S. Travel Association, Visit Britain, Intrepid Travel and others on-stage at the Skift Global Forum in New York on September 26-28. 

The U.S. travel industry is cheering on the Biden Administration’s new push to get more federal employees back into the office. 

In just the past few days, there have been two key moves that ease restrictions for travel from China to the U.S. Tourism officials have been clear that the lifting of these restrictions is critical to a full recovery –though key hurdles remain. On Thursday, China lifted pandemic-era group tour restrictions for the U.S. and other key markets. Before the lift, Chinese travel agencies were banned from selling outbound group or package travel to the U.S.

A senior U.S. official found himself explaining to world leaders how tourism works within the U.S. government.

New Orleans & Company will have a new president and CEO on January 1. Walt Leger III will be replacing Stephen Perry, who has been in the role for 20 years. He wants the destination marketing organization to embrace a more direct-to-consumer strategy and take more risks with emerging technologies.

Multiple state tourism agencies ended their growing participation on the short-form video sharing platform TikTok to comply with their state executive orders. As they exit, they plan to move the resources allocated for TikTok into their other social media channels.

Rural and outdoor destinations are contending with slower growth rates compared to their pandemic boom as big cities become competitive again and Americans travel internationally. 

American embassies are working around the clock to bring down the amount of time international travelers have to wait to get a visitor visa interview in order to travel to the U.S., according to Deputy Assistant Secretary of State for Visa Services Julie Stufft. The global median wait time for a B-1 or B-2 visa, also known as a visitor visa, has been reduced from 17 weeks in June to five weeks now. 

The U.S. travel sector needs to revamp its messaging around the sustainable action its destinations and businesses are taking in order to maintain competitiveness with European markets.

U.S. visitor visa wait times remain over 400 days on average for first-time visa applicants from top inbound markets, according to the U.S. Travel Association.