Travel in city Indianapolis

Traveler satisfaction with North American airports climbed this year despite numerous challenges from an ongoing pilot shortage to record passenger volumes.According to the J.D. Power 2023 North America Airport Satisfaction Study released Wednesday, overall satisfaction improved by 3 points to 780 on a 1,000-point scale. The rise was propelled by improvements in three key areas, including terminal facilities, food and beverage and retail service and baggage claim.The study, currently in its 18th year, examines overall traveler satisfaction with mega (33 million or more passengers a year), large (10 to 32.9 million passengers a year) and medium (4.5 to 9.9 million passengers a year) North American airports across six factors, including terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail.The big winners among North American airports were Detroit Metropolitan Wayne County Airport (800) Tampa International Airport (832) and Indianapolis International Airport (843), which ranked highest among mega, large and medium airports, respectively. 2023 marks the second straight year that Tampa and Indy have won their respective categories.

Amid a turbulent season of delays and cancellations impacting air travel, airline passengers are reporting a higher level of satisfaction with the overall airport experience itself.  The findings come from the new J.D. Power 2023 North America Airport Satisfaction Study, which surveyed 27,147 travelers between August 2022 and July 2023 to find that overall satisfaction with airports is up three percent. Airports in the Midwest took most of the top spots, while passengers traveling through coastal airports reported lower satisfaction.  The Detroit Metropolitan Wayne County Airport (DTW) was ranked highest overall amongst “mega” airports for the second year in a row. The airport provides air travel for 36.7 million travelers per year and operates over 1,000 daily flights. (J.D. Power defines a mega airport as one with 33 million or more passengers annually.) “We are always looking to raise the bar for customer service as we take Detroit to the world and bring the world to Detroit,” Chad Newton, Wayne County Airport Authority's CEO, said in a statement on the airport’s Facebook page.  Detroit’s airport features a variety of amenities, dining, and shopping including Be Relax Spas, Illy Coffee Cafe, Gordon Biersch, P.F. Chang's, Pandora, and more. The airport also has a Westin hotel attached to it, with a dedicated TSA security entrance that connects the hotel to the airport for travelers on a tight layover to save time.  The top-ranked mega airports, after DTW, are Minneapolis-Saint Paul International Airport (MSP) and Harry Reid International Airport in Paradise, Nevada. The lowest-ranked mega airports are Seattle-Tacoma International Airport (SEA), Toronto Pearson International Airport (YYZ), and New Jersey's Newark Liberty International Airport (EWR).

Between record-high passenger volumes, a pilot shortage and weather-related disruptions, it’s been a rough year for air travel. So what does that mean for the airport experience?

Tempted to move somewhere new? Why not make some money at the same time. In recent years, a new trend has emerged in the United States, with cities and destinations offering financial incentives to attract new residents. While these incentives might have once been reserved for places trying to lure new high-profile corporations, today, the money is being given to people seeking a fresh start.

An annual customer satisfaction survey conducted by data analytics firm J.D. Power revealed on Wednesday the best and worst airports in North America for 2023. And, despite ongoing industry problems surrounding pilot and air traffic control shortages, severe weather, and terminal crowds, overall satisfaction actually increased this year.

Think the Midwest is just a cornfield you fly over between coasts? Don’t be fooled by that nonsense.

This story is part of the Great Bagel Boom, a Bon Appétit series celebrating the vast creative expanses of bagel culture across America—because yes, you can find truly wonderful bagels outside of New York now.

In this role, Justin Poehler will be a pivotal member of the IMG executive team and will be responsible for driving revenue growth, expanding market presence, and shaping the company’s commercial strategy.

A boutique hotel opening in July in the historically Black neighborhood of Haughville, Indianapolis, aims to tap into a few trends percolating in hospitality broadly: helping guests feel a sense of place and reducing the carbon impact of hotel operations. Tiny Urban Escapes will strive to bring a small, green oasis into the middle of a bustling Indiana city with luxury touches.

Good morning from Skift. It’s Tuesday, March 21. Here’s what you need to know about the business of travel today.

August 9, 2023 was the final show this year of Taylor Swift’s tour across the United States. She won’t be back until late 2024 for some recently added shows in Miami, New Orleans and Indianapolis. It wasn’t just a concert; it was a tent show revival held in Los Angeles in the stunning SOFI Stadium.

The Christmas travel season is upon us. While perhaps not as narrow and intense as the Thanksgiving holiday, Christmas is nevertheless an extremely busy time of year at airports across the country. In addition to an influx of travelers, late December is infamous for throwing weather curveballs that can further snarl already maxed-out airline operations.

If you’re planning on visiting any of these destinations, you should read up on how to spot bedbugs in your hotel room (and what to do about it). Pest control company Orkin just released its list of the top cities for bedbugs, using data from both residential and commercial (i.e., vacation rentals and hotels) calls. Orkin noted which destinations had more bedbug outbreaks (Los Angeles, for example, moved up two spots on the list), and which had fewer (good job, New York, dropping four places).

You might be able to skip two steps in the trudge through airport security soon, as the Transportation Security Administration (TSA) has announced a plan to test new scanners that could allow flyers to keep their liquids and laptops in their carry-on bags.

The latest study from J.D. Power proves something you might have already suspected: Air travelers aren’t too happy. The 2019 North America Airport Satisfaction Study found that travelers’ satisfaction with domestic airports plateaued this year amidst widespread delays and crowds. According to the findings, the halt in passenger satisfaction comes after several years of rapid growth.