Between record-high passenger volumes, a pilot shortage and weather-related disruptions, it’s been a rough year for air travel. So what does that mean for the airport experience?
Between record-high passenger volumes, a pilot shortage and weather-related disruptions, it’s been a rough year for air travel. So what does that mean for the airport experience?
Have you ever been so tired while traversing the airport that you would pay thousands of dollars just for somewhere to lie down and close your eyes for an hour or two?
A total solar eclipse is coming to the U.S.—but not everyone is invited. On Monday, April 8, the moon will be close enough to Earth to appear just larger than the sun as it crosses its disk, casting a shadow that will move across the planet at about 1,500 mph.
The airline network planners closed out the first quarter of 2024 with a bang.
On April 8, parts of Indiana will experience its first total solar eclipse since August 7, 1869, and its last until September 14, 2099. Up to 600,000 eclipse chasers could arrive on April 8, many of them heading to cities like Indianapolis, Bloomington, Muncie, Richmond & Wayne County and Terre Haute.
One of the most unpredictable aspects of flying these days just might be how long the security line will be when you get there. There's nothing worse than arriving at the airport to an endless string of passengers snaking through the terminal, as officers go through the essential but tedious task of ensuring that each flier’s boarding pass, government ID, and face all match up.
Miami Beach has a message to unruly Spring Breakers: Don’t come this March—seriously.
If you missed your chance last week at a seat on Delta Air Lines' solar eclipse flight, you may want to head right back to the airline's booking site.
If you don't have solar eclipse plans yet, here's an enticing opportunity to see the astronomical show of the year.
Parts of the country will experience the phenomenon of a solar eclipse in less than two months. Now, a major U.S. airline is tweaking its flight schedules to allow 130 lucky travelers the chance to see the event from a 30,000-foot vantage point.
Aeromexico announced a major U.S. expansion, revealing plans to add a whopping 17 new cross-border routes.
For 31 years, Catherine King and her husband Wayne Adams lived side by side on a floating island in Canada they built with their own hands.
Renowned for its jaw-dropping architecture, world-class museums and mouth-watering street food (did some say deep-dish pizza?) it's no wonder Chicago was voted the second-best city in the world by media and hospitality giant TimeOut.
Whether you’re traveling for business or pleasure, spending a few days in Los Angeles can often feel like a vacation, thanks in part to its many luxury hotels. The editors at Forbes Travel Guide have compiled the 29 best hotels in L.A. based on empirical data. Each property is visited by incognito inspectors, who have a three-day, two-night stay and perform hundreds of tests to exacting standards.
Traveler satisfaction with North American airports climbed this year despite numerous challenges from an ongoing pilot shortage to record passenger volumes.According to the J.D. Power 2023 North America Airport Satisfaction Study released Wednesday, overall satisfaction improved by 3 points to 780 on a 1,000-point scale. The rise was propelled by improvements in three key areas, including terminal facilities, food and beverage and retail service and baggage claim.The study, currently in its 18th year, examines overall traveler satisfaction with mega (33 million or more passengers a year), large (10 to 32.9 million passengers a year) and medium (4.5 to 9.9 million passengers a year) North American airports across six factors, including terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail.The big winners among North American airports were Detroit Metropolitan Wayne County Airport (800) Tampa International Airport (832) and Indianapolis International Airport (843), which ranked highest among mega, large and medium airports, respectively. 2023 marks the second straight year that Tampa and Indy have won their respective categories.
Amid a turbulent season of delays and cancellations impacting air travel, airline passengers are reporting a higher level of satisfaction with the overall airport experience itself. The findings come from the new J.D. Power 2023 North America Airport Satisfaction Study, which surveyed 27,147 travelers between August 2022 and July 2023 to find that overall satisfaction with airports is up three percent. Airports in the Midwest took most of the top spots, while passengers traveling through coastal airports reported lower satisfaction. The Detroit Metropolitan Wayne County Airport (DTW) was ranked highest overall amongst “mega” airports for the second year in a row. The airport provides air travel for 36.7 million travelers per year and operates over 1,000 daily flights. (J.D. Power defines a mega airport as one with 33 million or more passengers annually.) “We are always looking to raise the bar for customer service as we take Detroit to the world and bring the world to Detroit,” Chad Newton, Wayne County Airport Authority's CEO, said in a statement on the airport’s Facebook page. Detroit’s airport features a variety of amenities, dining, and shopping including Be Relax Spas, Illy Coffee Cafe, Gordon Biersch, P.F. Chang's, Pandora, and more. The airport also has a Westin hotel attached to it, with a dedicated TSA security entrance that connects the hotel to the airport for travelers on a tight layover to save time. The top-ranked mega airports, after DTW, are Minneapolis-Saint Paul International Airport (MSP) and Harry Reid International Airport in Paradise, Nevada. The lowest-ranked mega airports are Seattle-Tacoma International Airport (SEA), Toronto Pearson International Airport (YYZ), and New Jersey's Newark Liberty International Airport (EWR).
An annual customer satisfaction survey conducted by data analytics firm J.D. Power revealed on Wednesday the best and worst airports in North America for 2023. And, despite ongoing industry problems surrounding pilot and air traffic control shortages, severe weather, and terminal crowds, overall satisfaction actually increased this year.
Flight prices have been all over the place this past year.
The latest study from J.D. Power proves something you might have already suspected: Air travelers aren’t too happy. The 2019 North America Airport Satisfaction Study found that travelers’ satisfaction with domestic airports plateaued this year amidst widespread delays and crowds. According to the findings, the halt in passenger satisfaction comes after several years of rapid growth.
A couple's honeymoon was almost ruined because of the bride's missing passport — until a helpful flight attendant saved the day.
The Motor City is on the move with new flight routes. Turkish Airlines has begun selling tickets for new service between Detroit, Michigan and Istanbul, Turkey. The flight will be the only nonstop service connecting the two cities, and offer passengers the option to connect in Istanbul to over 100 different countries and destinations. Turkish Airlines says they fly to more countries than any other airline. The airline will operate the service to Istanbul from Detroit three days a week, on Monday, Wednesday, and Friday.
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