Qatar Airways has launched a new digital initiative designed to support cabin crew in delivering a more personalized experience for its customers in the air.
IDEAS: Air Canada Introduces New Baggage Tracking Tool
05.12.2023 - 06:29 / skift.com / Air Canada / Adam Stacey
Air Canada is launching a new feature within its mobile app that will enable customers to track their baggage and mobility aids in real time.
According to the U.S. Department of Transportation, more than one in every 100 wheelchairs and scooters that travel in the cargo hold of an aircraft on domestic flights are damaged, delayed, or lost.
The tracking feature, which is integrated into the Air Canada mobile app, will provide updates on items at key milestones throughout the journey, and has been implemented to provide travelers with ‘added confidence and improve the overall customer experience through greater convenience,’ according to Air Canada.
Although only available to customers traveling within Canada at present, Air Canada expects the feature to be expanded to U.S. flights next year.
“At Air Canada, we know that apart from a safe, comfortable journey, the prompt delivery of baggage and mobility aids is a top priority for our customers. We already achieve a very high reliability rate, but to further elevate our service we are introducing a new tracking feature in the Air Canada mobile app to give customers real-time information, greater certainty about the movement of their belongings during their trip, and heightened convenience,” said Tom Stevens, vice president, customer experience and operations strategy at Air Canada in a release.
Skift Ideas uncovers the most creative and forward-thinking innovations happening across travel. We celebrate innovation through our Skift IDEA Awards and hear from leaders on our Ideas podcast.
You can listen and subscribe to the Skift Ideas Podcast through your favorite podcast app here .
The website maxtravelz.com is an aggregator of news from open sources. The source is indicated at the beginning and at the end of the announcement. You can send a complaint on the news if you find it unreliable.
Top Autors
Popular Topics
travelpulse.com
20.12.2023 / 16:22
Cherry Blossoms in Japan? Air Canada Expands Spring 2024 Capacity
After a long pandemic pause, interest was very high as Japan welcomed back tourists this year. 2024 promises to be even stronger for this unique destination, but North Americans have an advantage with earlier seasonal starts and expanded seat capacity from Air Canada.
travelpulse.com
19.12.2023 / 16:16
Delta Air Lines Partners With El Al Israel Airlines
Delta Air Lines and El Al Israel are teaming up.
skift.com
16.12.2023 / 20:29
How the Big 4 U.S. Airlines Are Preparing for the Holidays
With nearly 40 million people slated to fly during the holidays this year, airlines are preparing for what could be one of the busiest holiday travel seasons on record.
thepointsguy.com
14.12.2023 / 17:59
Air Canada adds 5 new routes, 2 destinations in big transborder expansion
The network planners at Air Canada have been quite busy the last few weeks.
travelandleisure.com
14.12.2023 / 17:35
Breeze Airways Is Adding New Routes to California, Orlando Next Year — and Is Celebrating With 2 Flight Sales Right Now
Low-cost airline Breeze Airways is adding to its warm-weather routes next year with seasonal flights from Connecticut to Orlando and new service from the New England state to Orange County, California.
skift.com
14.12.2023 / 15:59
IDEAS: British Airways Introduces Signed Video Content
British Airways is working with SigncodeUK on a new partnership to provide accessible signed video content for its deaf and hard-of-hearing customers.
skift.com
14.12.2023 / 15:59
Air India’s 2024 Makeover: New Uniforms, New Lounges
Air India, privatized in 2022 and now part of the Tata Group, made big strides in 2023 to make up for years of neglect. The airline ordered a large number of aircraft for its ambitious growth plans, unveiled its new brand imagery, and showcased the planned retrofit of its existing widebodies. The airline is also preparing to induct its first A350 aircraft into service.
skift.com
11.12.2023 / 22:53
IDEAS: Marriott International to Introduce Neuroinclusive Practices
Marriott International has announced a partnership with The Neu Project, an initiative from Google’s Experience Institute (Xi), in an effort to create a more neuroinclusive experience for event attendees.
thepointsguy.com
07.12.2023 / 02:15
United Airlines adds another new long-haul route for next summer
United Airlines seemingly isn't concerned about transatlantic demand for next summer.
travelpulse.com
05.12.2023 / 20:43
Air Canada Will Fly Vancouver to Singapore Starting in April
Air Canada will begin flying to Singapore from Vancouver, connecting two global hubs.
skift.com
05.12.2023 / 20:01
Airbnb Announces a New CFO and the Departure of Head of Hosting
With critics questioning Airbnb’s growth momentum, Airbnb announced Tuesday that Chief Financial Officer Dave Stephenson will become chief business officer, a newly created position, and VP of Finance Ellie Mertz will become CFO March 1.