Guest experience tips

Moxy Hotels has partnered with digital astrology platform Sanctuary to provide users with personalized travel recommendations based on the stars.

Hilton said Tuesday it is jumping into the new era by pledging to enable guests to make requests by text at all of its 7,000-plus hotels by the end of 2024. Guests will be able to send messages via the Hilton Honors app, by smartphone via SMS, WhatsApp, and other platforms before and during their stays.

Spotify and Delta Air Lines have launched a new podcast series as part of their on-going partnership.

Emirates is set to introduce a selection of new vegan dishes onboard its aircraft and at lounges later this year, due to a 40% increase in customer demand for plant-based meals. 

Korean Air has released a new in-flight safety video starring virtual humans.

Malaysia Airlines is introducing ‘Education on the Go’ content as part of in-flight entertainment offering.

Four Seasons New York Downtown has introduced a new in-room shopping experience that will allow guests to shop the Hotel’s most sought-after retail items from the comfort of their rooms. 

Qatar Airways has launched a new digital initiative designed to support cabin crew in delivering a more personalized experience for its customers in the air.

​​Qatar Duty Free has debuted Souq Al Matar – a new experiential mixed retail and dining concept – at Hamad International Airport in Doha.

Holiday Inn has introduced a new open lobby concept at the 275 room Holiday Inn Dubai Business Bay, located in the United Arab Emirates. 

Guests staying at select Renaissance Hotels will soon have access to RENAI, a virtual concierge.

Air Canada is launching a new feature within its mobile app that will enable customers to track their baggage and mobility aids in real time.

IHG Hotels & Resorts is getting into the holiday spirit with the launch of a new experiential winter campaign at a selection of its American properties. 

Qatar Airways is introducing a range of new onboard menu items that have been sourced from organic farms in Qatar, in celebration of EXPO 2023 taking place in Doha.

In the latest episode of the Skift Ideas Podcast, Colin is joined by Harry Jameson, CEO of Pillar Wellbeing, a service provider targeting sophisticated, health-curious individuals who wish to optimise today and future-proof tomorrow through the three core ‘pillars’ of Movement, Nourishment and Recovery.

We’ve all experienced that moment of dread when we arrive in our hotel room and begin unpacking our luggage, only to realize that we’ve forgotten to pack the star piece of one of our planned outfits.

Finnair has announced that it will be giving the interiors of its Embraer aircraft a refresh in the coming years. 

Qatar Airways has announced a new collaboration with SpaceX’s Starlink, which will see the carrier introduce complimentary high-speed internet connectivity onboard specific aircraft and routes. 

Emirates and Dubai International Airport are working with local schools, autism groups and key stakeholders on a new initiative in an effort to improve the travel experience for neurodivergent passengers. 

In episode five of the Skift Ideas Podcast, Colin is joined by Harsha L’Acqua, Founder & CEO of Saira Hospitality.

TUI has announced a partnership with SignLive to provide customers with the option to have their conversations with the firm interpreted into British Sign Language (BSL).