Travel in city Newark

After graduating from college in 2022 and working for a year, I used my bonus and some of my savings to book a nine-day Mediterranean cruise on Norwegian Cruise Line for my partner and me. Our $7,657 cruise package included airfare from Atlanta to Barcelona, Spain, via Newark, and Norwegian’s own BookSafe Travel Protection Plan, which included travel insurance and also allowed me to “cancel for any reason” for a 75 percent credit. Weather delayed our first flight, we missed the connection, and United Airlines could not get us to Barcelona in time to embark. I called Norwegian and agents suggested I buy last-minute tickets on a different airline, but I don’t have that kind of money. And even if I did, there were no direct flights to later ports, and I was unwilling to risk missing another connecting flight. So we spent the night in the Newark airport, paid for a return flight to Atlanta the next morning and canceled the cruise and remaining air legs. I got $1,184 back right away from Norwegian, and then an additional $232 back (for my return flight) from travel insurance when I filed a trip delay claim, but a trip cancellation claim for the cruise was denied outright. I feel I should at least get the 75 percent credit — otherwise what was the protection plan for? Can you help?

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