How easy is it for disgruntled airline customers to file a complaint with the DOT? Not easy enough, according to Rep. Janice Hahn (D-Los Angeles). And she places the blame for that difficulty squarely on the shoulders of the airlines.
How easy is it for disgruntled airline customers to file a complaint with the DOT? Not easy enough, according to Rep. Janice Hahn (D-Los Angeles). And she places the blame for that difficulty squarely on the shoulders of the airlines.
Airbnb is at it again. The home rental company that awarded a romantic stay for two in the Paris catacombs last fall is now offering up a free night’s stay inside a shark tank alongside 35 new toothy friends.
In just the past month, there have been two major airline service disruptions, inconveniencing hundreds of thousands of travelers.
I have hazy memories of visiting Disney World as a kid. There’s an old picture of me grinning from ear to ear in front of the Swiss Family Robinson Treehouse, so I think it’s safe to say I probably enjoyed the experience. But going to Disney as an adult in charge of planning the trip—where to stay, how to navigate the park, how not to waste two hours waiting in line—is an entirely different experience. It feels like going for the first time all over again.
With Alaska Airline’s acquisition of Virgin America, it was just a matter of time before Virgin’s loyalty program, Elevate, was terminated and its members folded into Alaska’s Mileage Plan program. In the meantime, the programs were somewhat integrated, allowing reciprocal mileage earning. And beginning on January 9, 2017, Elevate members will be able to convert their points at a 1:1.3 ratio to miles in Mileage Plan, and have their Virgin status matched in Alaska’s program.
The long lines, missed flights, and traveler outrage have been front-page news for months. And there’s little prospect that the bottleneck at the TSA’s airport security checkpoints can be ameliorated in time to for the summer travel crush.
The media—social media, asocial media, major media, marginal media, all media—has been positively aflame for the past 24 hours with reporting and editorializing on United Airlines’ latest mishandling of a passenger confrontation.
How much is a monopoly worth? Plenty, for sure. But it’s no easy matter to precisely quantify its value in any particular situation.
Ancillary revenue is the amount of money an airline takes in after charging for its base airfares—also known as airline fees. It might not come as a surprise that the amount airlines get by nickel-and-diming you has been growing steadily over the past decade—but some charge (a lot) more in airline fees than others. How much? Billions.
Score two for the airlines, nil for consumers.
Hilton this week posted upcoming changes to HHonors award prices. While such announcements are almost never good news—and are sometimes positively gut-wrenching—this round of changes is so modest in scope that it’s practically a non-event.
The puns almost write themselves: U.S. Border Control wants to “friend” you. Travelers set to “dislike” new Border Control proposal. And on and on.
It’s not just hoverboards we have to worry about any more. The Federal Aviation Administration (FAA) just released an alarming warning to airlines in the U.S. and abroad, strongly urging them to perform safety risk assessments regarding allowing lithium batteries to be transported as cargo.
With the airport-security fiasco seemingly ever-present in the news, much has been made of the benefits to be had from enrolling in the TSA’s PreCheck trusted-traveler program. Even for occasional flyers, the savings in time and aggravation can be well worth the $85 fee for five years of relatively speedy security clearance.
Marriott has long been known as a corporation with a conscience.
In the airline’s first major initiative since replacing CEO Jeff Smisek with Oscar Munoz, United today announced details of a major upgrade to its international business-class product.
The Zika virus continues to spread and is drastically affecting countries throughout Central and South America, as well as Mexico. At a press conference today, the World Health Organization (WHO) declared that there is now a “public health emergency of international concern” over the clusters of microcephaly in Brazil and the suspected (although not scientifically proven) link to microcephaly and birth defects. It’s important to note that this is not a declaration for the actual Zika virus. WHO also stated that “there should be no restrictions on travel or trade with countries, areas and/or territories with Zika virus transmission.”
Not to be outdone by American’s $4 million lifeline to the TSA, Delta has gone a step further and actually designed and implemented new security checkpoints at Atlanta Hartsfield Jackson International Airport.
If you’ve never heard of Iceland-based booking website Dohop, you should check them out. The company has been nominated for two World Travel Awards—World’s Leading Flight Comparison Website and World’s Leading Travel Technology Partner—and recently launched an amazing tool called FLYR Fare Protection, in partnership with FLYR.
JetBlue is on a promotional tear. Triple points for June flights. A fast track to elite status. Matching points for Virgin America flyers.
The only thing worse than an increase in award prices: an award-price increase with no advance notice.
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