Hotel Labor Strategy Focused on Staff Collaboration and Efficiency
Service efficiency is key to delivering exceptional guest service. Our new Skift Research report, Hotel tech Benchmark: Task Management, Housekeeping, and Staff Collaboration Tools 2023, provides an overview of the estimated market size and revenue potential of this tech category in the hospitality industry. It highlights that only about 18 percent hotels worldwide use task management, staff collaboration, or housekeeping tools and that the hospitality industry still largely relies on manuals and checklists to deliver service.