Help! The Police Seized My Rental Car and Avis Won’t Refund Me
In late May, I flew with my daughter from California to Kennedy International Airport in New York, where I rented a car from Avis and headed to Connecticut for a three-day family visit. On day two, I parked the car in Waveny Park in New Canaan and when I returned, it was gone. The local police told me they had impounded the rental because Avis had reported it stolen to the New York Police Department. I had planned to spend the last day of my trip with my 80-something mother, whom I had not seen for three years because of the pandemic, but had to waste precious hours on hold with Avis’s customer service department. They eventually offered me a new car but I was unable to coordinate picking it up, so we ended up relying on my sisters to get around. I was only able to spend a few hours with my mom and had to take a $100 Uber back to the airport. I asked Avis not to charge me for the rental, but they did, $653, and when I disputed the charge with Capital One, Avis fought me. I can’t believe Avis is renting out cars they have reported stolen, and then charging its clients. Can you help?